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Frequently asked questions

Notice: to visit, you need an online ticket with time slot.

  • Do I need to buy a time slot for a child younger than 5 years old?

No, that’s not necessary. Children 4 years and younger are free and are included in the time slot of the group to which they belong.

  • How long is my ticket valid?

You have one hour to climb the lighthouse. You can come anytime within the hour of your time slot. We expect you to have departed by the end of your time slot hour. In that way, we prevent crowds from forming

  • I can’t pay online. How do I buy a ticket?

You can take the risk and go to the lighthouse to buy tickets at the desk.

  • I bought a ticket but I am sick / someone in my group is sick. What must I do?

If someone in your group is sick or not feeling well, you must cancel your visit. Contact Ticketcounter via the telephone number in your confirmation letter. There is a fee of €2.50 for administration costs.

  • I bought a ticket but the time doesn’t work out. Can I change it?

Yes, you can change it up to 24 hours in advance. There is a link on your ticket which you can use for this purpose.

Should you not find your question, please send it per email ( or call us (+31 (0) 222 317741).